Faculty

All the Courses are customized and designed with State-of-Art with career Orientation

Duration:- 3 Months

A) Product Knowledge-

Travel and Airlines- Jargons and Definitions-A complete overview. United States of America - City and locations  Europe- Cities and locations  Africa- Cities and Locations  Asia and Middle East- Cities and locations   Australia and South East Asia  Global Indicator  Calculation of fare based on TPM (Total Permitted Mileage) and MPM (Maximum Permitted Mileage)  International fare calculation  One Way fare Calculation  Return fare calculation  Mix class Type fare calculation

 B) CRS - Basic Amadeus

Calculation of GMT-Time calculation between different countries.  Codes of Airports, City and Airlines.  Encode and Decode of airline, city and airport.  Total flying time and flight connection- making of itinerary.  Minimum connecting time-making connection between two airports for the same or different airlines.  Online connection and offline connection.  Checking of neutral availability and schedule-How to check the flight availability and schedule for the particular sector.  Selling of seats-one way, return and multicity-sealing of lowest fare seat as per client requirements.   Making of PNRs-Passenger Name Record-Creation of PNR with mandatory elements.  SSR elements-special service request-Meals, Seat request and VIP passenger.  OS elements-Other service information- entry and importance.  Fare filing-PNR pricing according to sold seats to issue the ticket.  Checking of fare rule-Before issuance of ticket inform the fare rule to the passenger.  Creation of TST-Transitional stored ticket as per booking class.  Issuing of Ticket-Issuing of electronic ticket-one way, return and multicity.

 Duration:- 6 Months

 A) Product Knowledge-

  Travel and Airlines- Jargons and Definitions-A complete overview  United States of America- City and locations  Europe- Cities and locations  Africa- Cities and Locations  Asia and Middle East- Cities and locations   Australia and South East Asia  Global Indicator  Calculation of fare based on TPM (Total Permitted Mileage) and MPM (Maximum Permitted Mileage)  International fare calculation  One Way fare Calculation  Return fare calculation  Mix class Type fare calculation 

B) CRS - Amadeus & Galileo

  Calculation of GMT- Time calculation between different countries.  Codes of Airports, City and Airlines.  Encode and Decode of airline, city and airport.  Total flying time and flight connection- making of itinerary.  Minimum connecting time- making connection between two airports for the same or different airlines.  Online connection and offline connection.  Checking of neutral availability and schedule- How to check the flight availability and schedule for the particular sector.  Selling of seats- one way, return and multicity- sealing of lowest fare seat as per client requirements.   Making of PNRs- Passenger Name Record-Creation of PNR with mandatory elements.  SSR elements- special service request-Meals, Seat request and VIP passenger.  OS elements- Other service information-entry and importance.  Fare filing- PNR pricing according to sold seats to issue the ticket.  Checking of fare rule- Before issuance of ticket inform the fare rule to the passenger.  Creation of TST- Transitional stored ticket as per booking class.  Issuing of Ticket- Issuing of electronic ticket-one way, return and multicity.

Duration: 12 Months

A) Product Knowledge

 Travel, Tourism and Airlines- Jargons and Definitions-A complete overview  United States of America- City and locations  Europe- Cities and locations  Africa- Cities and Locations  Asia and Middle East- Cities and locations   Australia and South East Asia  Global Indicator  Calculation of fare based on TPM (Total Permitted Mileage) and MPM (Maximum Permitted Mileage)  International fare calculation  One Way fare Calculation  Return fare calculation  Mix class Type fare calculation 

B) CRS- Amadeus and Galileo

Calculation of GMT- Time calculation between different countries.  Codes of Airports, City and Airlines.  Encode and Decode of airline, city and airport.  Total flying time and flight connection- making of itinerary.  Minimum connecting time-making connection between two airports for the same or different airlines.  Online connection and offline connection.  Checking of neutral availability and schedule- How to check the flight availability and schedule for the particular sector.  Selling of seats-one way, return and multicity- sealing of lowest fare seat as per client requirements.   Making of PNRs- Passenger Name Record- Creation of PNR with mandatory elements.  SSR elements- special service request-Meals, Seat request and VIP passenger.  OS elements- Other service information-entry and importance.  Fare filing- PNR pricing according to sold seats to issue the ticket.  Checking of fare rule- Before issuance of ticket inform the fare rule to the passenger.  Creation of TST-Transitional stored ticket as per booking class.  Issuing of Ticket-Issuing of electronic ticket-one way, return and multicity.  Cancellation of booking- full cancellation of booking ,Partial cancellation of booking.  Splitting of PNR-divide the PNRs in two or more parts as per passenger requirements.  Rescheduling of booking- Change of the date of pre booked PNR on different dates.  Claim for Refund-post cancellation how to claim refund from the Airlines on BSP (Billing settlement Plan).  Search of best fare-How to find best fare for the particular date in economy class.  Making of Itinerary- Round the world, Across the Atlantic and pacific ocean.  Checking of Queue- How to search the confirm booking from waitlist, schedule changes PNRS.  Placing of PNR in QUEUE- How to place the PNR in to different queues.  Modification of PNR- Cancellation and Reissuance.  How to work on BSP.  How to claim refund from airlines.  Airport Handling.  Frequent Flyer programme 

C) Holiday Packages (Domestic & International) -

Distance and duration for the places of interest.  Mode of transportation for FIT (Family individual Tour) and FD (Fix departure)packages.  Elements of FIT and FD departure packages.  Making of Itinerary Domestic and International.  How to design the Free Individual Tour.  How to design Honeymoon Package Tour.  How to design pilgrimage Package.  How to arrange adventure Package.  Making and designing Fix departure Package.  How to arrange the extra requirements.  Hotel booking- Domestic and International.  Car Arrangements for the FIT Packages.  Coordination between Hotel and Customers.  Details of CRM (Customer Relation Managements).  Airport handling.  Sales training.

D) English Speaking & Writing Etiquettes

E) Personality Development

F) Body Language & Behaviour Skills

G) Interpersonal skills

H) Advanced MS Office (Excel, Power Point & Word)